Managed Help Desk Companies in the USA

Managed help desk companies in the USA offer IT support services to ensure businesses operate smoothly, addressing technical issues and maintaining system security. Services include round-the-clock help desk support, cloud management, and cybersecurity, tailored to enterprises, small businesses, and startups. Below, we outline several providers and their offerings.

1. A-listware

A-listware provides managed help desk services as part of its IT and software development offerings. Their support teams handle IT infrastructure and applications, ensuring systems run effectively for businesses of all sizes. They offer constant availability, working closely with clients to resolve issues quickly and maintain smooth operations, managing both cloud and on-premises environments.

They serve industries like finance, healthcare, retail, and manufacturing, with solutions that scale to meet client needs. A-listware maintains a large pool of IT professionals and focuses on consistent service through stable support teams, complementing clients’ existing operations with flexible, tailored support.

• Extensive experience in IT and software development.

• Large pool of IT professionals for reliable support.

• Stable support teams with low turnover.

• Constant availability for client assistance.

• Support across multiple industries, including enterprises and startups.

• Round-the-clock help desk support.

• Management of cloud and on-premises infrastructure.

• Application support and maintenance.

• Team augmentation for client integration.

• Cybersecurity services for system protection.

• IT consulting to improve help desk processes.

• Website: a-listware.com

• Email: [email protected]

• Facebook: www.facebook.com/alistware 

• LinkedIn: www.linkedin.com/company/a-listware 

• Address: North Bergen, NJ 07047, USA

• Phone Number: +1 (888) 337 93 73

2. Adastra

Adastra offers managed help desk services within its data-focused IT solutions, using data-driven methods to improve system performance. Their global support teams provide continuous coverage, resolving issues efficiently to minimize disruptions. Help desk services are combined with cloud management, data analytics, and AI solutions for a comprehensive support approach.

They work with industries such as banking, healthcare, manufacturing, and the public sector, using analytics to optimize systems. Adastra’s standardized processes and technology partnerships enhance their support capabilities, ensuring reliable issue resolution and long-term system improvements.

• Long-standing expertise in data and analytics.

• Global support hubs for continuous coverage.

• Partnerships with major technology providers.

• Data-driven support to enhance system efficiency.

• Experience across global and local industries.

• Continuous help desk support.

• Cloud infrastructure management.

• Data analytics for system optimization.

• Application support and maintenance.

• AI integration for advanced support.

• Data governance and security services.

• Website: adastracorp.com

• X (Twitter): x.com/adastracorp

• LinkedIn: www.linkedin.com/company/adastra-na

• Address: 140 Broadway, 46th Floor, New York City, NY 10005

3. Buchanan Technologies

Buchanan Technologies provides IT service desk support, offering constant bilingual assistance to midmarket and enterprise clients. They resolve issues remotely or through on-site technicians across the USA and Canada, managing a high volume of support requests. Their teams adapt to clients’ existing systems, ensuring flexible and effective support.

They serve industries like finance, healthcare, and retail, focusing on minimizing downtime. Buchanan Technologies also provides field support for issues requiring in-person attention, maintaining comprehensive service coverage for diverse client needs.

• Multiple global service delivery centers.

• High capacity for handling support requests.

• Large team of IT professionals.

• Bilingual support availability.

• Flexible adaptation to client systems.

• Constant IT service desk support.

• On-site field support in the USA and Canada.

• Remote issue resolution.

• Database and application support.

• IT infrastructure management.

• Cybersecurity support services.

• Website: www.buchanan.com 

• Facebook: www.facebook.com/Buchanan.Technologies

• X (Twitter): x.com/BuchananTech

• LinkedIn: www.linkedin.com/company/buchanan-technologies

• Address: 1026 Texan Trail, Suite 200 Grapevine, TX 76051 United States

• Phone: (972) 869-3966

4. Capgemini

Capgemini offers managed help desk services within its IT outsourcing solutions, supporting IT infrastructure and applications for global enterprises. Their global delivery network ensures system availability and rapid issue resolution, providing consistent support across various regions.

They cater to industries like finance, healthcare, and manufacturing, tailoring solutions to specific needs. Capgemini integrates AI and automation into its help desk services to improve efficiency, ensuring reliable support for complex IT environments.

• Global presence with extensive IT service experience.

• Use of AI and automation for efficient support.

• Customized solutions for diverse industries.

• Focus on innovation in IT support services.

• Strong global delivery network.

• Round-the-clock help desk support.

• Application management and support.

• Cloud-based support solutions.

• IT consulting for help desk optimization.

• Cybersecurity services for system security.

• Infrastructure support and maintenance.

• Website: www.capgemini.com  

• Facebook: www.facebook.com/Capgemini

• LinkedIn: www.linkedin.com/company/capgemini

• Instagram: www.instagram.com/capgemini

• Address: Capgemini America, Inc., 79 Fifth Avenue, 3rd Floor, New York, NY 10003

• Phone: +12123148000

5. Compugen

Compugen provides managed help desk services as part of its service and delivery offerings, focusing on seamless IT support. Their teams offer continuous assistance to prevent operational interruptions, emphasizing client satisfaction and effective communication. Help desk services are integrated with cloud and security solutions for a unified approach.

They serve industries such as education, healthcare, and retail, delivering tailored support. Compugen’s collaborative culture supports efficient issue resolution, ensuring clients receive reliable assistance across North America.

• Extensive experience handling service requests.

• Unified service delivery focused on client experience.

• Support for sustainable IT practices.

• Strong regional presence in North America.

• Collaborative approach to support services.

• Continuous help desk support.

• Cloud infrastructure management.

• Security services for system protection.

• Application support and maintenance.

• IT consulting for support optimization.

• Device lifecycle management support.

• Website: www.compugen.com 

• Facebook: www.facebook.com/CompugenInc

• X (Twitter): x.com/CompugenInc

• LinkedIn: www.linkedin.com/company/compugen

• Instagram: www.instagram.com/compugeninc

• Address: 1980 Post Oak Blvd., Ste. 100, Houston, TX 77056

• Phone: (713) 324-2780

6. Corserva

Corserva offers managed help desk services within its IT management portfolio, providing proactive support for end-users and systems. Their teams are available around the clock, resolving issues to maintain business operations. Help desk services are part of a broader suite that includes cloud and cybersecurity solutions.

They serve industries like healthcare, hospitality, and financial services, focusing on customized support. Corserva’s partnerships with technology providers enhance their service capabilities, ensuring effective issue resolution and system reliability.

• Proactive support for end-users and systems.

• Partnerships with leading technology providers.

• Customized support for various industries.

• Comprehensive IT management expertise.

• Focus on operational efficiency.

• Round-the-clock help desk support.

• Cloud services management.

• Cybersecurity support and monitoring.

• Application support and maintenance.

• IT strategy and consulting.

• Procurement and implementation support.

• Website: www.corserva.com 

• Facebook: www.facebook.com/corserva

• X (Twitter): x.com/Corserva

• LinkedIn: www.linkedin.com/company/5218113

• Address: 100 Technology Drive Trumbull, CT 06611, USA

• Phone: +1 203 452 8500

7. Dataprise

Dataprise provides managed help desk services, offering multichannel support to ensure business continuity. Their teams deliver constant assistance, resolving IT issues for clients ranging from small businesses to large enterprises. Help desk services are integrated with cybersecurity, cloud, and mobility solutions.

They serve industries such as banking, healthcare, and legal, tailoring support to specific requirements. Dataprise focuses on seamless integration with client teams, providing flexible solutions to enhance productivity and system security.

• Multichannel support for diverse client needs.

• Expertise across multiple industries.

• Focus on integrated IT solutions.

• Large team of certified IT professionals.

• Flexible support for co-managed IT environments.

• Continuous help desk support.

• Cybersecurity monitoring and response.

• Cloud management and optimization.

• Mobility management for devices.

• IT consulting and strategy.

• Disaster recovery support.

• Website: www.dataprise.com

• Facebook: www.facebook.com/dataprise

• X (Twitter): x.com/dataprise

• LinkedIn: www.linkedin.com/company/dataprise

• Instagram: www.instagram.com/dataprise

• Address: 9600 Blackwell Road 4th Floor Rockville, Maryland 20850

• Phone: +1 888 414 8111

8. Helpware

Helpware offers managed help desk services focused on digital customer experience, providing support through various channels like call centers, chat, and email. Their teams handle technical and customer support issues, ensuring smooth operations for businesses. Help desk services are part of their broader outsourcing solutions.

They serve industries such as ecommerce, healthcare, and gaming, emphasizing scalable support. Helpware’s approach includes continuous improvement and dedicated management to maintain service quality and client satisfaction.

• Focus on digital customer experience.

• Multichannel support capabilities.

• Scalable solutions for growing businesses.

• Dedicated management for client support.

• Global presence with multiple locations.

• Help desk support via call, chat, and email.

• Technical support for IT issues.

• Back-office support and data management.

• AI-driven customer service solutions.

• Content moderation and verification.

• Customer support outsourcing.

• Website: www.helpware.com 

• E-mail: [email protected]

• Facebook: www.facebook.com/helpware.io

• X (Twitter): x.com/helpwarecom

• LinkedIn: www.linkedin.com/company/helpware

• Instagram: www.instagram.com/helpware.io

• Address: 110 W Vine St, Lexington, KY, 40507, USA

• Phone: +1 (949) 273 - 2824

9. Magna5

Magna5 offers managed help desk services as part of its IT and cybersecurity solutions, providing constant support to ensure system uptime. Their teams handle IT issues promptly, supported by regional centers across the USA. Help desk services are combined with cloud and security offerings for comprehensive support.

They serve industries such as healthcare, finance, and manufacturing, focusing on compliance and security. Magna5’s layered defense approach enhances their help desk capabilities, ensuring robust system protection and reliability.

• Regional support centers across the USA.

• Focus on compliance and security standards.

• Layered defense approach for IT support.

• Comprehensive IT management expertise.

• Rapid response to client issues.

• Round-the-clock help desk support.

• Cloud infrastructure management.

• Cybersecurity monitoring and response.

• Compliance support for regulatory standards.

• IT consulting and procurement.

• Disaster recovery and backup services.

• Website: www.magna5.com 

• E-mail: [email protected]

• Facebook: www.facebook.com/magnafive

• X (Twitter): x.com/magnafive

• LinkedIn: www.linkedin.com/company/magna5

• Address: 5000 Research Court Suite 750, Johns Creek, GA 30024

• Phone: 844-462-4625

10. Manhattan Tech Support

Manhattan Tech Support provides managed help desk services, offering constant IT support for businesses in New York City and beyond. Their teams focus on proactive monitoring and issue resolution to maintain system efficiency. Help desk services are part of their managed IT and cybersecurity solutions.

They serve industries like legal, healthcare, and media, providing flat-rate support packages. Manhattan Tech Support emphasizes streamlined operations, ensuring clients can focus on core activities while their IT needs are managed.

• Proactive monitoring for system efficiency.

• Flat-rate support for predictable costs.

• Expertise in New York City’s business environment.

• Support for small and medium businesses.

• Focus on client productivity.

• Continuous help desk support.

• Proactive IT system monitoring.

• Cybersecurity services for protection.

• Cloud services management.

• IT consulting and strategy.

• Telecommunications support.

• Website: www.manhattantechsupport.com  

• E-mail: [email protected]

• Facebook: www.facebook.com/homefieldit

• X (Twitter): x.com/homefieldit

• LinkedIn: www.linkedin.com/company/acrisure-cyber-services-acs

• Address: 55 W 39th St. Floor 12, New York, NY 10018

• Phone: 212-710-2338

11. N-iX

N-iX offers managed help desk services within its software engineering and IT solutions, supporting IT infrastructure and applications. Their teams provide continuous assistance, ensuring system reliability for global clients. Help desk services are integrated with cloud, cybersecurity, and data solutions.

They serve industries such as finance, retail, and logistics, tailoring support to client needs. N-iX’s global presence and expertise in advanced technologies enhance their ability to deliver effective IT support.

• Global presence with extensive IT expertise.

• Support for advanced technologies like AI and IoT.

• Tailored solutions for multiple industries.

• Focus on operational efficiency.

• Reliable support for global clients.

• Continuous help desk support.

• Cloud solutions and services.

• Cybersecurity services for system security.

• Data and analytics support.

• Software engineering support.

• IT consulting and implementation.

• Website: www.n-ix.com 

• E-mail: [email protected]

• Facebook: www.facebook.com/N.iX.Company

• X (Twitter): x.com/N_iX_Global

• LinkedIn: www.linkedin.com/company/n-ix

• Address: Florida, 15805 Biscayne Blvd. Unit 207 North Miami Beach

• Phone: +1 72 734 156 69

12. Ray Business Technologies

Ray Business Technologies provides managed help desk services as part of its IT consulting and solutions portfolio. Their teams offer support for IT systems, ensuring operational continuity for businesses. Help desk services are combined with cloud, AI, and data management offerings.

They serve industries like banking, healthcare, and retail, focusing on innovative solutions. Ray Business Technologies leverages partnerships with technology providers to enhance their support capabilities, ensuring reliable service delivery.

• Expertise in innovative IT solutions.

• Partnerships with leading technology providers.

• Support for diverse industries.

• Focus on business process optimization.

• Collaborative approach to client support.

• Help desk support for IT issues.

• Cloud infrastructure management.

• AI and data management support.

• Application development and support.

• IT consulting and strategy.

• Digital transformation services.

• Website: raybiztech.com 

• E-mail: [email protected]

• Facebook: www.facebook.com/RayBusinessTechnologies

• X (Twitter): x.com/RBT_Original

• LinkedIn: www.linkedin.com/company/rbtoriginal

• Instagram: www.instagram.com/RBT_Original

• Address: 5851 Legacy Cir 6th Floor, Plano, Texas 75024

• Phone: +1 650 670 7605

13. ScienceSoft

ScienceSoft offers managed help desk services within its IT consulting and software development solutions. Their teams provide continuous support for IT infrastructure and applications, ensuring system reliability. Help desk services are integrated with cybersecurity, cloud, and data analytics offerings.

They serve industries such as healthcare, banking, and logistics, providing tailored support. ScienceSoft’s quality-focused approach and certifications in security standards enhance their ability to deliver effective IT support.

• Long-standing IT consulting expertise.

• Certifications in quality and security standards.

• Support for a wide range of industries.

• Quality-focused support approach.

• Comprehensive IT solution integration.

• Continuous help desk support.

• Cybersecurity services for system protection.

• Cloud application and infrastructure support.

• Data analytics for system optimization.

• IT consulting and software development.

• Application maintenance and support.

• Website: www.scnsoft.com 

• E-mail: [email protected]

• Facebook: www.facebook.com/sciencesoft.solutions

• X (Twitter): x.com/ScienceSoft

• LinkedIn: www.linkedin.com/company/sciencesoft

• Address: 5900 S. Lake Forest Drive, Suite 300, McKinney, Dallas area, TX-75070

• Phone: +1 214 306 6837

14. Sigma Software

Sigma Software provides managed help desk services as part of its custom software and IT solutions. Their teams offer continuous support for IT systems, ensuring operational efficiency for clients. Help desk services are combined with cloud, cybersecurity, and software development offerings.

They serve industries like finance, gaming, and telecom, focusing on scalable support. Sigma Software’s global delivery model and technology expertise ensure reliable and effective IT support for diverse client needs.

• Global delivery model for consistent support.

• Expertise in custom software solutions.

• Scalable support for various industries.

• Focus on client business growth.

• Strong technology-driven approach.

• Continuous help desk support.

• Cloud and infrastructure management.

• Cybersecurity services for protection.

• Software development and support.

• IT consulting and team establishment.

• Application maintenance services.

• Website: sigma.software 

• E-mail: [email protected]

• Facebook: www.facebook.com/SIGMASOFTWAREGROUP

• X (Twitter): x.com/sigmaswgroup

• LinkedIn: www.linkedin.com/company/68326

• Instagram: www.instagram.com/sigma_software

• Address: USA, 10400 NE 4th St., Suite 500 Bellevue, WA 98004

• Phone: +1 92 938 022 93

15. SoftServe

SoftServe offers managed help desk services within its technology and engineering solutions, supporting IT infrastructure and applications. Their teams provide continuous assistance, ensuring system reliability for global clients. Help desk services are integrated with AI, cloud, and cybersecurity offerings.

They serve industries such as healthcare, finance, and retail, tailoring support to specific needs. SoftServe’s partnerships with technology leaders and focus on innovation enhance their support capabilities, ensuring effective issue resolution.

• Expertise in innovative technology solutions.

• Partnerships with major technology providers.

• Tailored support for global industries.

• Focus on client business challenges.

• Innovation-driven support approach.

• Continuous help desk support.

• Cloud and DevOps support.

• AI and analytics integration.

• Cybersecurity services for security.

• Software development and maintenance.

• IT consulting and strategy.

• Website: www.softserveinc.com 

• Facebook: www.facebook.com/SoftServeCompany

• X (Twitter): x.com/SoftServeInc

• LinkedIn: www.linkedin.com/company/softserve

• Instagram: www.instagram.com/softserve_people

• Address: 201 W 5th Street Suite 1550 Austin, TX 78701

• Phone: +1-512-516-8880

16. Teamvoy

Teamvoy provides managed help desk services as part of its technology consulting and software development offerings. Their teams support IT systems, ensuring operational continuity for clients. Help desk services are combined with cloud, security, and modernization solutions.

They serve industries like banking, healthcare, and retail, focusing on customized support. Teamvoy’s expertise in modern technologies and client-oriented approach ensure reliable and effective IT support.

• Expertise in modern and legacy technologies.

• Client-oriented support approach.

• Customized solutions for industries.

• Focus on long-term client partnerships.

• Comprehensive technology consulting.

• Help desk support for IT issues.

• Cloud and system modernization support.

• Security and compliance services.

• Application development and support.

• IT audit and consulting.

• Web accessibility solutions.

• Website: teamvoy.com   

• E-mail: [email protected]

• Facebook: www.facebook.com/TeamvoySoftware

• LinkedIn: www.linkedin.com/company/teamvoy

• Instagram: www.instagram.com/teamvoy_software

• Address: 440 N Barranca Ave №9655, Covina,  CA, USA

17. Tech2Globe

Tech2Globe offers managed help desk services within its IT and digital solutions portfolio. Their teams provide support for IT systems, ensuring business operations run smoothly. Help desk services are integrated with cloud, data management, and digital marketing offerings.

They serve industries such as ecommerce, healthcare, and finance, focusing on flexible support. Tech2Globe’s global presence and partnerships with technology providers enhance their ability to deliver reliable IT support.

• Flexible support for diverse industries.

• Global presence with multiple locations.

• Partnerships with technology providers.

• Focus on integrated IT solutions.

• Client-centric support approach.

• Help desk support for IT issues.

• Cloud and data management support.

• Digital marketing and ecommerce support.

• Application development and maintenance.

• IT consulting and BPO services.

• Cybersecurity and system optimization.

• Website: www.tech2globe.com  

• E-mail: [email protected]

• Facebook: www.facebook.com/tech2globe.software

• X (Twitter): x.com/Tech2Globe

• LinkedIn: www.linkedin.com/company/tech2globe

• Instagram: www.instagram.com/tech2globeweb

• Address: 1538, Old Country Road, Plainview, New York, United State - 11803

• Phone: +1-516-858-5840

Conclusion

Managed help desk services are essential for businesses seeking to maintain seamless IT operations in an increasingly complex digital landscape. The companies listed above offer a range of solutions, from round-the-clock support to integrated cybersecurity and cloud management, tailored to meet the needs of various industries. By partnering with a reliable provider, organizations can minimize downtime, enhance system security, and focus on their core objectives. Selecting a help desk provider that aligns with specific business requirements is critical for ensuring operational efficiency and long-term success in today’s technology-driven environment.